Terms of Service

Last updated: July 19, 2026

1. Overview

This online store is operated under the brand name WHiTE HOLE.

Throughout these Terms of Service, the terms “we,” “us,” “our,” and “WHiTE HOLE” refer to:

Email address: [storegreez83@gmail.com]
Website:[whiteholestore.myshopify.com]

WHiTE HOLE offers this website, including all information, tools, products, and services available through it, subject to your acceptance of these Terms of Service and all other policies referenced on the website.

By visiting our website, creating an account, or purchasing a product from us, you agree to these Terms of Service.

If you do not agree with these Terms, you must not use the website or place an order.

Nothing in these Terms limits or excludes any mandatory consumer rights provided by applicable law.

2. Eligibility and Online Store Use

By using this website, you confirm that:

• you have reached the age of legal majority in your country or place of residence; or

• you are using the website with the permission and supervision of a parent or legal guardian;

• the information you provide is complete, accurate, and current;

• you will use the website only for lawful purposes;

• you will not use our products or services in violation of applicable laws.

You must not transmit viruses, malicious code, automated scraping tools, or any other technology intended to damage, disrupt, overload, or obtain unauthorised access to the website.

A violation of these Terms may result in suspension or termination of access to our services.

3. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, colours, dimensions, specifications, and prices accurately.

However:

• colours may appear differently depending on the customer’s screen and device;

• dimensions and measurements may have reasonable manufacturing variations;

• product packaging may differ from the images shown;

• suppliers may make minor product improvements or design changes;

• products may be shipped from different warehouses.

Product images are provided for illustrative purposes. We do not guarantee that every screen will display colours or details with complete accuracy.

We reserve the right to correct errors or update product information. This does not affect the customer’s mandatory rights where a received product is defective, materially different from its description, or does not conform to the purchase contract.

4. Availability

All products are subject to availability.

We may limit quantities, discontinue products, or remove products from sale at any time.

Adding a product to a cart does not reserve it. An order is not considered accepted until we confirm that it has been accepted or processed.

If a product becomes unavailable after payment, we will contact the customer and offer an appropriate solution, such as:

• a refund;

• an alternative product with the customer’s agreement;

• another solution permitted by applicable law.

We will not replace a product with an alternative without the customer’s agreement.

5. Prices and Taxes

Prices are displayed in the currency selected on the website or applicable to the customer’s market.

The total price, including applicable taxes and additional charges known to us, will be displayed before the customer completes payment.

Shipping costs, import charges, customs duties, or other fees will be disclosed during checkout where applicable and where they can be calculated in advance.

We may change product prices at any time. Price changes do not affect orders that we have already accepted, except where an obvious pricing error has occurred and applicable law permits correction.

Discount codes and promotions:

• may have separate conditions;

• may be limited to specific products or dates;

• cannot be exchanged for cash;

• may not be combined unless expressly stated;

• may be cancelled where they were obtained or used fraudulently.

6. Orders and Contract Formation

Submitting an order is an offer to purchase products from WHiTE HOLE.

After an order is submitted, the customer may receive an automatic confirmation email. This confirms that we received the order but does not necessarily mean that the order has been finally accepted.

We may reject or cancel an order where reasonably necessary, including when:

• a product is unavailable;

• payment cannot be authorised;

• the delivery address is incomplete or invalid;

• we suspect fraud, unauthorised activity, or resale;

• an obvious pricing or product-information error has occurred;

• legal or delivery restrictions prevent fulfilment.

If we cancel a paid order, we will refund the applicable amount to the original payment method.

We may limit or cancel quantities purchased by the same customer, household, payment method, account, or delivery address where there are reasonable grounds to suspect commercial resale, fraud, or misuse.

7. Dropshipping and Third-Party Fulfilment

WHiTE HOLE works with third-party suppliers, manufacturers, warehouses, carriers, and fulfilment partners.

Some products may be stored, processed, packaged, or shipped directly by a third-party fulfilment partner.

As a result:

• products may be shipped from different countries or warehouses;

• products from one order may arrive in separate packages;

• packages may arrive on different dates;

• the sender name or return address on a parcel may differ from the WHiTE HOLE brand name.

Although third parties may fulfil an order, the customer’s purchase is made from WHiTE HOLE.

Customers should contact WHiTE HOLE directly regarding:

• order changes;

• cancellations;

• delivery problems;

• missing products;

• damaged or defective products;

• returns and refunds.

Customers must not return products directly to a supplier, manufacturer, or address shown on the parcel without first receiving written return instructions from WHiTE HOLE.

8. Payments

Available payment methods are displayed during checkout.

By providing payment information, the customer confirms that:

• the information is accurate;

• the customer is authorised to use the selected payment method;

• the payment provider may process the transaction;

• the applicable order amount may be charged.

Payments may be processed by third-party payment service providers. Their own terms and privacy policies may also apply.

We do not guarantee that every payment method will be available in every country.

If a payment is declined, reversed, disputed, or suspected to be unauthorised, we may delay or cancel fulfilment while the issue is investigated.

9. Shipping and Delivery

Shipping estimates displayed on the website are estimates and not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by:

• the destination country;

• warehouse location;

• customs procedures;

• carrier delays;

• public holidays;

• severe weather;

• incorrect delivery information;

• events beyond our reasonable control.

The customer is responsible for providing a complete and correct delivery address.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, failed to collect the parcel, or refused delivery without a legal reason, the customer may be responsible for reasonable additional shipping costs, where permitted by law.

Risk of loss passes to the consumer when the consumer, or a person designated by the consumer other than the carrier, physically receives the goods, except where applicable law provides otherwise.

Additional shipping conditions are described in our Shipping Policy.

10. Returns, Withdrawal, and Refunds

Returns, cancellations, exchanges, and refunds are governed by our Return and Refund Policy.

Where applicable, consumers in the European Union and European Economic Area generally have a legal right to withdraw from an online purchase within 14 days after receiving the goods, subject to statutory exceptions.

Customers must contact us before returning a product because return addresses may vary depending on the supplier, product, and warehouse.

Nothing in these Terms limits the customer’s mandatory legal rights regarding defective, damaged, incorrect, unsafe, or non-conforming products.

11. Defective and Non-Conforming Products

Customers should inspect products after delivery and contact us if a product is:

• damaged;

• defective;

• incomplete;

• unsafe;

• materially different from its description;

• different from the product ordered.

We may request reasonable evidence, such as photographs, video, packaging images, or the order number, to assess the issue.

Depending on the circumstances and applicable law, the customer may be entitled to:

• repair;

• replacement;

• an appropriate price reduction;

• cancellation of the contract;

• a full or partial refund.

Mandatory consumer rights cannot be excluded by these Terms.

12. Customer Accounts

Customers may be able to create an account to review orders or submit requests.

The customer is responsible for:

• keeping login information confidential;

• using a secure password;

• restricting access to the account;

• notifying us of suspected unauthorised use.

We may suspend or close an account where there is evidence of fraud, abuse, unlawful activity, or a serious violation of these Terms.

Account closure does not remove any outstanding payment obligation or affect rights that arose before closure.

13. Reviews, Comments, and User Content

Customers may submit reviews, photographs, comments, suggestions, or other content where this feature is available.

By submitting content, the customer confirms that:

• they created it or have permission to use it;

• it is accurate and based on a genuine experience where presented as a review;

• it does not violate another person’s intellectual property or privacy rights;

• it is not defamatory, threatening, discriminatory, unlawful, fraudulent, or misleading;

• it does not contain malicious code, advertising spam, or confidential personal information.

The customer grants WHiTE HOLE a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, translate, and display the submitted content for operating and promoting the store, subject to applicable law.

We may moderate or remove content that violates these Terms. We will not manipulate reviews in a misleading manner.

14. Intellectual Property

The website and its content, including the WHiTE HOLE name, branding, design, text, graphics, photographs, logos, icons, and software, are owned by or licensed to WHiTE HOLE and are protected by applicable intellectual property laws.

Customers may use the website only for personal and non-commercial shopping purposes.

Without prior written permission, customers must not:

• copy or reproduce substantial parts of the website;

• use our branding as their own;

• sell, licence, or commercially exploit website content;

• remove copyright or ownership notices;

• use automated tools to extract website content;

• create misleading websites or accounts imitating WHiTE HOLE.

Product names and trademarks belonging to third parties remain the property of their respective owners.

15. Third-Party Services and Links

The website may contain links to external websites or use services provided by third parties, including payment processors, delivery companies, analytics providers, advertising platforms, and Shopify.

We are not responsible for the content, availability, or independent practices of third-party websites that we do not control.

Customers should review the applicable terms and privacy policies before using third-party services.

Nothing in this section limits our responsibility for third parties where applicable law makes us responsible for their actions in fulfilling the customer’s order.

16. Personal Information

The collection and use of personal information through the store are governed by our Privacy Policy and applicable data-protection laws.

Customers are responsible for ensuring that personal information submitted during checkout is correct and that they have permission to provide information relating to another recipient.

17. Prohibited Uses

Customers must not use the website:

• for unlawful or fraudulent purposes;

• to violate intellectual property rights;

• to harass, threaten, discriminate against, or harm another person;

• to submit false or misleading information;

• to upload malicious software;

• to collect other users’ personal information without permission;

• to interfere with website security;

• to place orders using stolen payment information;

• to conduct unauthorised commercial resale;

• to manipulate promotions, reviews, referrals, or discounts.

We may restrict access, cancel orders, or report suspected unlawful activity to the appropriate authorities where reasonably necessary.

18. Disclaimer and Limitation of Liability

We do not exclude or limit liability where doing so would be prohibited by law.

In particular, nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where liability cannot legally be excluded;

• fraud or fraudulent misrepresentation;

• intentional misconduct;

• mandatory consumer rights;

• defective or unsafe products where applicable law imposes liability;

• any other liability that cannot legally be limited.

To the maximum extent permitted by applicable law, WHiTE HOLE is not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was concluded.

For business customers, additional liability limitations may apply to the extent permitted by law.

19. Indemnification

To the extent permitted by law, a customer agrees to compensate WHiTE HOLE for reasonable losses resulting directly from the customer’s unlawful use of the website, fraud, infringement of third-party rights, or material violation of these Terms.

This section does not apply where it would improperly restrict mandatory consumer rights.

20. Force Majeure

We are not responsible for a delay or failure caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, epidemics, government restrictions, customs delays, labour disputes, interruptions of transport, carrier failures, power outages, or telecommunications failures.

We will take reasonable steps to minimise the effect of such events and fulfil or refund affected orders as required by applicable law.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue to apply.

22. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.

23. Termination

These Terms remain effective until terminated by the customer or WHiTE HOLE.

Customers may stop using the website at any time.

We may suspend or terminate access where a customer materially violates these Terms, uses the website unlawfully, or creates a security or fraud risk.

Termination does not affect orders, payments, refunds, obligations, or rights that arose before termination.

24. Governing Law

These Terms and contracts concluded through the store are governed by the laws of the Czech Republic, without depriving consumers residing in another country of mandatory protections available under the laws of their country of residence.

Any dispute will be handled by the courts having jurisdiction under applicable law.

25. Alternative Dispute Resolution

We encourage customers to contact us first so that we can attempt to resolve any complaint directly.

Where applicable, consumers may seek out-of-court resolution through the competent consumer alternative dispute resolution body.

For sellers established in the Czech Republic, the competent body for many consumer disputes is:

Czech Trade Inspection Authority
Štěpánská 44
110 00 Prague 1
Czech Republic

The former European Commission Online Dispute Resolution platform was discontinued on July 20, 2025 and is therefore not referenced in these Terms.

26. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices, technology, or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not retroactively reduce rights already acquired under an accepted order unless permitted by law.

27. Entire Agreement

These Terms, together with our:

• Return and Refund Policy;

• Privacy Policy;

• Shipping Policy;

• Contact Information;

• any product-specific conditions displayed before purchase,

form the agreement between the customer and WHiTE HOLE.

If a product-specific condition conflicts with these Terms, the condition that provides the consumer with greater mandatory protection will apply where required by law.

28. Contact Information

Questions about these Terms of Service should be sent to:

Email: [storegreez83@gmail.com]