Shipping policy

Shipping Policy

Last updated: July 19, 2026

Thank you for shopping at WHiTE HOLE. This Shipping Policy explains how orders are processed, fulfilled, shipped, tracked, and delivered.

Dropshipping and Third-Party Fulfilment

WHiTE HOLE operates using a dropshipping business model.

We work with independent suppliers, manufacturers, warehouses, fulfilment centres, and delivery companies that process and ship products directly to customers.

WHiTE HOLE does not physically store or ship every product listed in the store. After an order is placed, the applicable supplier receives the fulfilment information and prepares the product for shipment.

Because different suppliers and warehouses may be used:

  • products may be shipped from the United States or another country;

  • products in the same order may be shipped separately;

  • packages from the same order may arrive on different dates;

  • customers may receive more than one tracking number;

  • the sender name on the package may differ from WHiTE HOLE;

  • packaging may vary depending on the supplier;

  • estimated delivery times may vary between products.

Although suppliers fulfil and ship orders, customers purchase products from WHiTE HOLE. Questions about an order, delivery, refund, return, damaged item, or missing product must be directed to WHiTE HOLE.

Customers should not contact or return products directly to a supplier unless WHiTE HOLE provides written instructions.

Order Processing and Fulfilment

Orders are generally submitted to the applicable supplier after successful payment confirmation.

The estimated processing and fulfilment time is:

3–10 business days

Processing time includes:

  • payment verification;

  • order review;

  • supplier confirmation;

  • product preparation;

  • packaging;

  • assignment of a tracking number;

  • transfer of the package to the delivery carrier.

Business days are Monday through Friday and do not include weekends or public holidays.

Processing may occasionally take longer because of:

  • high order volume;

  • supplier inventory changes;

  • product customisation;

  • quality inspections;

  • supplier holidays;

  • carrier collection delays;

  • fraud or payment verification;

  • incorrect customer information;

  • events outside our reasonable control.

An order confirmation email confirms that we received the order. It does not mean that the product has already been shipped.

Estimated Delivery Time to the United States

After the order has been processed and shipped, delivery to an address in the United States generally takes:

7–35 business days

The estimated total time from placing the order until delivery is usually:

10–45 business days

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be faster when a product is available from a United States warehouse. Delivery may take longer when a product is shipped internationally or requires additional supplier processing.

The product page, checkout page, order confirmation, or tracking page may display a more specific delivery estimate. Where a more specific estimate is provided for a product, that estimate should be considered together with this Shipping Policy.

Shipping Deadline and Unexpected Delays

We aim to have orders shipped within the processing period displayed on the website or communicated to the customer.

If no specific shipping time is stated, we will aim to ship the order within 30 days after receiving the completed order.

If we learn that an order cannot be shipped within the stated period, we may contact the customer with:

  • an explanation of the delay;

  • a revised estimated shipping date;

  • the option to agree to the delay; or

  • the option to cancel the affected unshipped product and receive a full refund for that product.

We may automatically cancel and refund an unshipped product when required by applicable law or when the supplier cannot provide a reliable revised shipping date.

Delivery Estimates Are Not Guarantees

Delivery dates and delivery ranges displayed by WHiTE HOLE, Shopify, a supplier, or a carrier are estimates unless they are expressly identified as guaranteed.

Estimated delivery times can be affected by:

  • supplier processing;

  • warehouse location;

  • destination state or territory;

  • local delivery conditions;

  • customs inspections;

  • carrier delays;

  • severe weather;

  • natural disasters;

  • strikes;

  • holidays;

  • international transport interruptions;

  • incorrect or incomplete delivery information;

  • security inspections;

  • events outside our reasonable control.

A delay does not automatically mean that the order has been lost.

However, customers should contact us if the package has exceeded the estimated delivery period or tracking has not updated for an extended time.

Delivery Locations

We currently ship to eligible addresses within the United States where delivery is available at checkout.

Shipping availability may depend on:

  • the product;

  • the supplier;

  • warehouse location;

  • carrier coverage;

  • state or territory restrictions;

  • package size or weight;

  • legal restrictions.

Certain products may not be available for delivery to Alaska, Hawaii, Puerto Rico, United States territories, military addresses, P.O. boxes, or remote locations.

If an address or region cannot be selected during checkout, delivery to that location is currently unavailable.

Shipping Costs

Applicable shipping charges are displayed during checkout before the customer completes payment.

Depending on the product, supplier, destination, promotion, and shipping method, delivery may be:

  • free;

  • charged at a fixed rate;

  • calculated according to the destination;

  • calculated according to the product, weight, size, or order value.

The shipping cost shown during checkout applies to the order based on the information available at that time.

Customers will not be charged additional ordinary shipping fees after checkout solely because an order is divided into several packages.

Separate Shipments

Products from the same order may be stored in different warehouses and supplied by different fulfilment partners.

For this reason, an order may arrive in several separate packages.

Customers may receive:

  • one package before another;

  • multiple shipping confirmation emails;

  • multiple tracking numbers;

  • packages delivered by different carriers;

  • packages with different sender names.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Customers should review all shipping confirmation emails and tracking numbers before reporting a missing item.

Tracking Information

When tracking is available, the tracking number will be sent by email or displayed on the order status page.

Tracking may take approximately 2–7 business days after shipment to begin showing movement.

This may happen because:

  • the supplier created the shipping label before carrier collection;

  • the package is moving between logistics partners;

  • tracking begins only after the package reaches the United States;

  • the local delivery carrier has not yet scanned the parcel;

  • the shipping service provides limited tracking.

A tracking number that temporarily shows “label created,” “information received,” or a similar status does not necessarily mean that the order has not been shipped.

Customers should contact us if tracking has not updated for more than 10 business days.

Carriers

Depending on the supplier, warehouse, and delivery location, orders may be handled by different international or domestic delivery carriers.

Final-mile delivery within the United States may be completed by USPS, UPS, FedEx, another local carrier, or one of their delivery partners.

WHiTE HOLE cannot guarantee that a customer may select a particular carrier unless that option is specifically available during checkout.

Customs, Import Duties, and Taxes

Some products may be shipped to the United States from an international warehouse.

Where reasonably possible, applicable charges will be included in the checkout price or disclosed before the customer completes the purchase.

However, an international shipment may occasionally be subject to:

  • customs inspection;

  • import duties;

  • taxes;

  • brokerage fees;

  • carrier handling fees;

  • other government charges.

If duties or import charges are not included in the checkout price, this should be disclosed before purchase where reasonably determinable.

Customers who receive an unexpected payment request should contact us at storegreez83@gmail.com before paying the charge or refusing the package.

WHiTE HOLE is not responsible for delays caused solely by customs inspections, but we will assist the customer with available shipment information.

Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

  • recipient’s full name;

  • street address;

  • house or building number;

  • apartment or unit number;

  • city;

  • state;

  • ZIP code;

  • country;

  • telephone number;

  • email address.

Customers should review the delivery address carefully before completing payment.

If an address is incorrect, contact us immediately at storegreez83@gmail.com.

We cannot guarantee that the address can be changed after the supplier has begun processing the order.

Address Changes

Address change requests must be submitted as soon as possible.

An address usually cannot be changed after:

  • the order has been sent to the supplier;

  • a shipping label has been created;

  • the package has been transferred to a carrier;

  • the order has been shipped.

If the address cannot be changed, the customer may need to contact the delivery carrier after tracking becomes active.

WHiTE HOLE cannot guarantee that a carrier will approve a delivery-address change.

Incorrect Address, Failed Delivery, or Unclaimed Package

If a package cannot be delivered because the customer:

  • provided an incorrect or incomplete address;

  • failed to include an apartment or unit number;

  • entered an incorrect ZIP code;

  • failed to collect the package;

  • refused delivery without a valid reason;

  • failed to respond to the carrier;

the package may be returned, abandoned, or destroyed by the carrier.

Where permitted by applicable law, the customer may be responsible for reasonable reshipping, return, customs, or handling costs caused by incorrect information or failure to collect the package.

Contact us before refusing a package.

Package Marked as Delivered but Not Received

If tracking shows “delivered” but the package cannot be located, the customer should:

  1. Confirm that the delivery address is correct.

  2. Check the mailbox, porch, entrance, garage, reception, and other safe locations.

  3. Ask household members, neighbours, building staff, or reception personnel.

  4. Check for a carrier delivery notice.

  5. Allow up to 48 hours because some carriers mark packages delivered shortly before final delivery.

  6. Contact the local carrier using the tracking number.

  7. Contact WHiTE HOLE at storegreez83@gmail.com.

We will help review the available tracking and delivery information.

Depending on the carrier’s evidence and the circumstances, we may request a written statement, police report, carrier claim, or other reasonable documentation where package theft is suspected.

Lost Packages

A package may be considered potentially lost when:

  • tracking stops updating for an unusually long period;

  • the carrier confirms that it cannot locate the package;

  • the package significantly exceeds the estimated delivery period;

  • the carrier officially records the package as lost.

Customers should contact us instead of contacting the supplier directly.

We may open an investigation with the supplier, fulfilment partner, or carrier.

Investigations may require additional time because multiple logistics partners can be involved.

If a package is confirmed as lost before delivery, we will provide an appropriate resolution, which may include:

  • replacement;

  • reshipment;

  • refund;

  • another remedy required by applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

Customers should inspect the package and products promptly after delivery.

If an order is damaged, defective, incomplete, or different from what was ordered, contact us at storegreez83@gmail.com as soon as reasonably possible.

Please provide:

  • full name;

  • order number;

  • description of the problem;

  • photographs or video of the product;

  • photographs of the external packaging;

  • photographs of the internal packaging;

  • photograph of the shipping label;

  • photograph of all products received.

Do not dispose of the product or packaging until the claim has been reviewed.

Depending on the circumstances, we may offer:

  • replacement;

  • reshipment;

  • repair;

  • partial refund;

  • full refund;

  • return instructions;

  • another legally required remedy.

Order Cancellations

Customers may request cancellation by contacting storegreez83@gmail.com immediately after placing the order.

Cancellation is not guaranteed after:

  • supplier processing has started;

  • the order has been submitted for fulfilment;

  • a shipping label has been created;

  • the package has been shipped.

If cancellation is no longer possible, the customer may need to wait for delivery and use the procedure in our Return and Refund Policy.

Risk of Loss

For consumer orders, WHiTE HOLE remains responsible for the risk of loss or damage until the product is physically received by the customer or a person designated by the customer, except where applicable law provides otherwise.

The involvement of a supplier, warehouse, fulfilment partner, or carrier does not remove any mandatory rights available to the customer.

Contact Information

For shipping, tracking, delivery, lost package, or order questions, contact:

WHiTE HOLE
Email: storegreez83@gmail.com
Website: https://whiteholestore.myshopify.com

Please include your full name and order number in the message.

Customer support requests are generally reviewed within 1–5 business days.