Refund policy

Dropshipping and Third-Party Fulfilment

WHiTE HOLE works with third-party suppliers and fulfilment partners to process and ship certain products.

Products may be shipped directly from different warehouses or fulfilment centres. As a result, products from the same order may arrive separately and at different times.

Although third-party suppliers may fulfil your order, your purchase is made from WHiTE HOLE. Please contact us directly regarding returns, refunds, damaged products, incorrect products, missing items, or delivery issues.

Return Instructions

Do not return a product to the address shown on the original shipping package unless we have specifically instructed you to do so.

Return addresses may vary depending on the product, supplier, and fulfilment warehouse. Before returning any product, contact us at [SUPPORT EMAIL] and provide:

  • your full name;

  • your order number;

  • the product you wish to return;

  • the reason for the return;

  • photographs or video if the product is damaged, defective, or incorrect.

After reviewing your request, we will provide the correct return address and return instructions.

Returns sent without prior authorisation, sent to the original sender’s address, or sent to an incorrect warehouse may not be accepted or refunded.

Change-of-Mind Returns

Where the statutory right of withdrawal applies, customers may request a return within 14 days after receiving the product.

For returns caused by a change of mind, accidental purchase, or an incorrectly selected size or colour, the customer is responsible for the direct cost of returning the product, unless applicable law requires otherwise.

Because products may be shipped from different fulfilment centres, international return shipping may be required. The applicable return address and estimated return procedure will be provided before the product is sent back.

Damaged, Defective, Incorrect, or Missing Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at [storegreez83@gmail.com].

Please do not return the product before receiving instructions from us.

Depending on the circumstances, we may offer:

  • a replacement product;

  • a repair;

  • a full or partial refund;

  • a prepaid return;

  • another appropriate solution required by applicable consumer law.

WHiTE HOLE will cover reasonable return costs when the product is defective, damaged upon arrival, or incorrectly supplied, where required by applicable law.

Refunds

Approved refunds are issued by WHiTE HOLE to the original payment method. Customers do not need to contact the supplier or fulfilment partner directly.

Where permitted by law, we may wait until the returned product is received or until the customer provides proof of return shipment before issuing the refund.

The processing time required for the refunded amount to appear in the customer’s account may depend on the bank, card issuer, or payment provider.

Contact

For all return, refund, cancellation, delivery, or product-related requests, contact:

WHiTE HOLE
Email: [storegreez83@gmail.com]

Please do not contact or send products directly to our suppliers unless we have provided written instructions.